Home / Refund policy
plain-words policy · updated July 2026Refund Policy.
The short version: you never pay Gradonline anything, so there is nothing of ours to refund. University fees are paid directly to the university, and refunds on those follow the university’s own policy and UGC guidelines — here’s exactly how that works.
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1 · Fees Paid To Gradonline
You Pay Us Nothing — Ever
Gradonline’s counselling is 100% free for students. We never collect counselling charges, booking amounts, registration fees or “seat blocking” payments of any kind. Because you pay us nothing, there is no Gradonline payment to refund.
Important: if anyone asks you to transfer money to “Gradonline”, a counsellor’s personal account, or any account other than the university’s official payment channel — refuse, and report it to us immediately at info@gradonline.in or +91 99114 42050.
2 · University Fees
Paid Directly To The University — Refunds Follow Their Policy
All program fees are paid by you directly to the university through its official admission portal or payment gateway. Gradonline never handles your fee money. If you cancel, withdraw or your admission is not confirmed, any refund is processed by the university under:
- The university’s published refund policy for the intake you applied to — timelines and deduction slabs differ by university and by how early you withdraw.
- UGC’s refund guidelines, which require universities to honour time-bound refund windows for admission cancellations.
Before you pay any university, your counsellor shares that university’s written refund policy along with the fee breakdown — read it, and keep every payment receipt and acknowledgement email.
3 · How We Help
If You Need A University Refund, We Follow Up With You
If you enrolled through Gradonline and later withdraw, your counsellor will help you raise the refund request with the university, share the right forms and contacts, and follow up until you get a written response. The decision and the timeline rest with the university — but you won’t be chasing it alone.
Refunds — Quick Answers
Do I ever pay Gradonline anything?
No. Counselling, shortlisting and admission support are free for students. Universities pay us a referral fee when you enrol — the university’s fee is identical whether you come through us or apply directly.
I paid a university and want to withdraw. Can I get my money back?
Usually yes, if you act within the university’s refund window — deductions and timelines vary by university and intake. Send us the university name and payment date, and we’ll tell you exactly what its policy says and help you file the request.
How long do university refunds take?
Typically 2–8 weeks from an accepted request, depending on the university. Always get the refund acknowledgement in writing and keep your receipts.
Someone asked me to pay a “booking amount” to Gradonline. Is that real?
No — that is not us. We never collect money from students. Refuse the payment and report it to info@gradonline.in immediately.
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or chat on WhatsApp now →You pay the university directly — never us. No spam.